Using Technology and Clinical Collaboration to Reduce Patient Falls and Lower Costs

January 23, 11:00am, CST - 12:30pm, CST

NEW LOCATION:  Mays Clinic, 1200 Holcombe Blvd. Houston Tx 77030 Room ACB1.12345


Non-member Price: 

Listen to the recording.

A complimentary lunch catered by the French Corner if you RSVP Duke at  


About the Topic:


With an annual rate of 11,000 fatalities from falls in U.S. hospitals, falls are a persistent concern for healthcare facilities. They raise issues of care quality and are increasingly a financial issue, as payers look for opportunities to cut reimbursements for long hospital stays. Thirty-five percent of patients who fall add about six extra days to their stay. Many organizations are addressing this concern and have implemented fall prevention programs to address NPSG Goal 9-09.02.01. However, some organizations openly admit their policies are not good enough and still experience what many describe as preventable falls. Therefore, questions are still being asked, “How do we go from being good to great?” “What else can we do within our current policies and processes to further improve our response time to the patient room?” “Can we make this a team event, versus all of the responsibility being placed on the assigned nursing team to that patient?”

Live video remote monitoring, combined with careful detail to incorporating it into clinical workflows, has been shown to drastically reduce the occurrence and risk of these serious adverse events. Not only improving patient care as well as costs, but in addition has the opportunity to improve HCAHPS scores.  Our speaker, Michelle Robertson, will focus on practical improvements using technology that will lead to a reduction in patient falls and reduce cost.  The speaker will share an industry overview complimented by recent findings relative to risk management, case studies and best practices.

About the Speaker:

Michelle Robertson has worked with healthcare providers, payers and life sciences clients for over 15 years, in positions with Gartner, Inc, Dun and Bradstreet, Cisco, and now at Nexus. As the Solution Director for Gartner’s Healthcare Research and Advisory Practice where she had national sales responsibility for executing the go-to-market sales strategy for the healthcare vertical practice at Gartner.  This practice focused on providing Gartner North American clients with intelligent and practical advice on new Healthcare IT Applications, Healthcare IT Infrastructure, Industry trends and Vendor/Market analysis.  This also included the creation of new work-shops designed to deliver short, high impact consulting engagements. At Dun and Bradstreet, Michelle managed a global relationship for a fortune 100 client.  A primary emphasis was to deploy an enterprise financial software application and also enable predictive analytics. In 2007, Michelle accepted a position in the Healthcare vertical at Cisco Systems.  Michelle spent almost 7 years at Cisco working with large healthcare systems as well as smaller regional healthcare providers in both the West and South Regions of the U.S. As a Senior Advisor, Michelle was in a consultative role to help her Cisco healthcare clients transform their communication methods and technology platforms.  Many projects involved a focus in the following areas:  clinician collaboration, telemedicine, m-health, HIE, service line specific use cases, and communication tools and workflows to address patient safety initiatives. She currently serves in a similar role at Nexus, as Healthcare Strategist. Michelle has a passion for translating her clients’ current state situation into new possibilities to help support better outcomes for clinicians and their patients.  She has in the past been an active vendor participant of CHIME, is an active member of HIMSS and an active member of the American Telemedicine Association. Michelle is a proud graduate of the University of Florida, and lives with her family in Austin, TX.