In order to achieve the strategic goal to improve patient safety and fulfill various regulatory requirements, the UT MD Anderson Cancer Center's Office of Performance Improvement has developed dashboards to help measure operational variation and the quality of cancer care within departments and comparative hospitals across the nation to promote the culture of patient safety and improve performance.
We will explore how federal and other healthcare agencies that mandated various metrics specific to the cancer care in addition to regulatory requirements defined by The Joint Commission’s (TJC) National Patient Safety Goals (NPSG) and Ongoing Professional Profile Evaluation (OPPE), Agency for Healthcare Quality and Research’s (AHRQ) Patient Safety Indicators (PSI), and Patient Satisfaction Survey have encouraged the development of dashboards that transform data into actionable insights. We will further delineate the use of statistics in dashboards to promote the transparency of the quality of care within an institution in addition to examples of control charts with the drill down functionality of patient-level information and comparative benchmarks that are derived that are part of UHC’s Clinical Data Base (CDB).
Speakers (all are with UT MD Anderson Cancer Center):
Anne Park, Senior Business Systems Analyst, is responsible to improve the quality and safety of patient care, reduce variation of care, reduce unnecessary readmissions, and prevent complications related to hospital-acquired conditions to serve needs of the institution's clinicians, executives and professionals as well as to meet all accrediting/regulatory agency requirements.
Joyce Roquemore, Manager Clinical Decision Support, consults regularly with leaders, teams, and committees to gather and analyze clinical data used in improvement efforts. Joyce is a co-developer of the Institutional Enterprise Information Warehouse Online Training Program, a catalog of classes created for administrative decision-makers, researchers, and clinicians who use patient data for analytic purposes.
Leslie Kian, Project Director of Quality Measurement, focuses on clinical performance metrics and has been responsible for the coordination of patient satisfaction surveys over the last two years. He previously implemented the patient-centered data warehouse, which has been serving patient information needs to the organization’s clinicians, researchers, executives and operational managers for over a decade. Leslie serves on the MD Anderson Physician Network Quality Management Committee and is vice-chair of MD Anderson’s Clinical Ethics Consultation Committee.